Privacy Policy for Watty’s Wags & Whiskers

Effective Date: 1st November 2025

Watty’s Wags & Whiskers (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website [wattyswagsandwhiskers.co.uk].

1. What Information We Collect

We may collect and process the following data:

Identity and contact details: name, email address, postal address, phone number

Transaction data: purchase history, payment details (processed securely via third-party providers)

Technical data: IP address, browser type, device information, and cookies

Marketing preferences: your choices about receiving updates and offers

2. How We Use Your Information

We use your data to:

Fulfil orders and provide customer support

Improve our website and services

Send marketing communications (only if you’ve opted in)

Comply with legal obligations

3. Legal Basis for Processing

We process your data under the following lawful bases:

Contract: to fulfil your orders

Consent: for marketing communications

Legal obligation: for tax and accounting compliance

Legitimate interests: to improve our services and prevent fraud

4. Sharing Your Information

We only share your data with trusted third parties:

Payment processors (e.g., Stripe, PayPal)

Delivery services (e.g., Royal Mail)

Website analytics providers (e.g., Google Analytics)

We never sell your data.

5. Data Retention

We retain your data only as long as necessary:

Order records: 6 years (for tax purposes)

Marketing data: until you unsubscribe

Website analytics: anonymised after 26 months

6. Your Rights

Under UK GDPR, you have the right to:

Access your data

Correct inaccuracies

Request deletion

Object to processing

Withdraw consent

To exercise your rights, contact us at: [Insert Contact Email]

7. Cookies

We use cookies to improve your browsing experience. You can manage cookie preferences via your browser settings. See our [Cookie Policy] for details.

8. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised effective date.